Emotional labor among Turkish nurses: A cross-sectional study

Basit Öğe Kaydı
dc.contributor.authorYildiz, Aysegul Tugba
dc.contributor.authorDinc, Leyla
dc.date.accessioned2025-02-24T17:18:40Z
dc.date.available2025-02-24T17:18:40Z
dc.date.issued2023
dc.departmentFakülteler, Sağlık Bilimleri Fakültesi, Hemşirelik Bölümü
dc.description.abstractNurses are the closest healthcare providers to patients and emotional labor is the most invisible part of nursing work. However, the management of emotions to promote organizational goals and to ensure patient satisfaction may have both positive and negative impacts on nurses' working life. The purpose of this cross-sectional, descriptive study was to examine the emotional labor behaviors of nurses and their opinions on emotional labor. Two hundred nineteen nurses working at public hospitals in Ankara between September and December 2018 participated to this study. Data were collected using the sociodemographic characteristics form and The Scale of Emotional Labor Behavior for Nurses. Nurses had higher scores on the deep and sincere emotional acting subdimensions of the emotional labor scale than the surface acting subdimension. Findings suggest that nurses act deeply and intimately, instead of surface acting. Most of the nurses expressed that nurses were emotionally affected when caring for patients; however, nurses had to control their feelings toward patients and behave professionally to meet the expectations of their managers, which may lead to an implicit emotional dissonance. Based on the results of this study, we suggest to support nurses emotionally and to incorporate the topic of emotional labor into educational programs.
dc.identifier.doi10.1111/nin.12544
dc.identifier.issn1320-7881
dc.identifier.issn1440-1800
dc.identifier.issue3
dc.identifier.pmid36482879
dc.identifier.scopus2-s2.0-85144044154
dc.identifier.scopusqualityQ1
dc.identifier.urihttps://doi.org/10.1111/nin.12544
dc.identifier.urihttps://hdl.handle.net/20.500.14440/782
dc.identifier.volume30
dc.identifier.wosWOS:000894615700001
dc.identifier.wosqualityQ1
dc.indekslendigikaynakWeb of Science
dc.indekslendigikaynakScopus
dc.indekslendigikaynakPubMed
dc.language.isoen
dc.publisherWiley
dc.relation.ispartofNursing Inquiry
dc.relation.publicationcategoryMakale - Uluslararası Hakemli Dergi - Kurum Öğretim Elemanı
dc.rightsinfo:eu-repo/semantics/closedAccess
dc.snmzKA_WOS_20250201
dc.subjectdeep acting
dc.subjectemotional dissonance
dc.subjectemotional labor
dc.subjecthealthcare services
dc.subjectnursing
dc.subjectsurface acting
dc.titleEmotional labor among Turkish nurses: A cross-sectional study
dc.typeArticle

Dosyalar

Koleksiyon

WoS İndeksli Yayınlar Koleksiyonu
PubMed İndeksli Yayınlar Koleksiyonu
Sağlık Bilimleri Fakültesi Koleksiyonu
Scopus İndeksli Yayınlar Koleksiyonu