Emotional labor among Turkish nurses: A cross-sectional study

Ayşegül Tuğba YILDIZ

Nurses are the closest healthcare providers to patients and emotional labor is themost invisible part of nursing work. However, the management of emotions topromote organizational goals and to ensure patient satisfaction may have bothpositive and negative impacts on nurses' working life. The purpose of this cross‐sectional, descriptive study was to examine the emotional labor behaviors of nursesand their opinions on emotional labor. Two hundred nineteen nurses working atpublic hospitals in Ankara between September and December 2018 participated tothis study. Data were collected using the socio ...Daha fazlası