Customer satisfaction using data mining approach

Burcu ORALHAN | Zeki ORALHAN | Kumru UYAR

Customers and products are the main assets for every business. Companies make their best to satisfy customers because of coming back to their companies. After sales service related to different steps that make customers are satisfied with the company service and products. After sales service covers different many activities to investigate whether the customer is satisfied with the service, products or not? Hence, after sales service is acting very crucial role for customer satisfaction, retention and loyalty. If the after sales service customer and services data is saved by companies, this da ...Daha fazlası